Hello @ plewis021!
Welcome to the AT&T Community Forums! I do apologize about the issue with your bank card.
I understand how important it is to make your monthly payments on time to avoid service interruptions.
Please send me a private message to @ATTMobilityCare with your full name, phone number and the best time to contact you, so I can collect detailed account information to get this concern resolved as soon as possible.
Thank you for bringing this to our attention. Have a nice rest of the day and Happy Holidays!
Anabel, AT&T Community Specialist