Hello @ plewis021!
I appreciate your response and understand your frustration of not having service for over two weeks due to the bank card issue.
I will be more than happy to get this concern taken care of personally. The best way to resolve the issue is by sending me a private message to @ATTMobilityCare with detailed information, so I can further investigate what is causing your bank card to be rejected.
I am looking forward to hearing back from you and resolving this matter as soon as possible.
Thank you for your time and Happy New Year!
Anabel, AT&T Community Specialist