Good morning @val.kinney!
I’m sorry to hear you are encountering an issue with your online log in. I’m glad you reached out to us, and it will be a pleasure to provide a resolution.
When you are on the myAT&T landing page, you should be able to see a “Forgot ID/Forgot password” link under the login button. Please select this button, and follow the prompts to gain access to your account.
I hope you found this helpful. If you have any further questions or concerns please feel free to reach out. We are always here to help!
Anabel, AT&T Community Specialist