TeamVD wrote:
5. This forum setting for complaints is not productive. If I wanted to
have everyone off the street giving their opinion I would have put this on
social media. I only wanted to speak to ONE customer service
representative about what happened so it could be formally addressed.
Unfortunately, whoever told you to contact customer support via this forum was wrong. This is a customer to customer forum and though there is some customer support presence, it is mainly other customers. If you want to privately pass your complaint to customer support, use the private message feature of this forum and send a private message to