Hello @kkeas01!
Being able to manage your account online is definitely convenient and practical. I am sorry to hear you started experiencing issues with this service. It will be my pleasure to help!
The first thing we want to identify is if this problem occurs using both the myAT&T app and the website. If it occurs with both methods, do you receive any error messages? Also, have you tried resetting your User ID or Password?
I recommend to clear cache and cookies on your browser or utilize a different browser. For example, if you are using Internet Explorer, you can try Google Chrome or Firefox.
A great step you can try to fix application errors is to uninstall the app and re-install it. This way you get the newest version.
Please let us know if this resolves your concern. I hope you have a fantastic rest of the day!
Anabel, AT&T Community Specialist
