No, have had the same problem since last week. Calling them helped because I wanted to make sure I wasn't going crazy. They'll verify your ID on the phone the rest is easy; just change your past word for a new one. I believe some of us go way back when they opened AT&T. I believe they're going new things on their end to keep up with times from the past!!! It helps to know also that your area (where you live) isn't having problems with overloads with internet...Good Luck...
