Hello @Jessie28!
Thank you for reaching out to us here on the Community Forums. I completely understand wanting to pay a balance owed on an account. I would be more than happy to help provide assistance.
I will just need to gather a little bit more information from you. In order to do so, I’ll be reaching out via private message to your Forum’s Inbox. This message will be arriving shortly, and will be available in the top right hand corner of your screen.
I’m looking forward to hearing from you so we can resolve this issue. Have a fantastic rest of your day!
Austin, AT&T Community Specialist
