Downgrade plan
My current subscription includes a lot of data that I don't use. I want to change to a cheaper plan. What do I have to do? All I can find through the app & website are ways to upgrade.
View ArticleRe: Downgrade plan
Log on to your account and click on change plan. You can down grade to as little as 2 gigs. Please review your past and current use to make sure you won't go over and get charged an overage charge.Be...
View ArticleRe: ATT Wireless Login Problem
Hey @mdarrow, Good evening. Welcome to the Community Forums! I can see how not being able to access your account while you are overseas is concerning! I will be happy to share some information on this...
View ArticleI have an outstanding account. I would like to resolve this issue but cant...
This is regarding an account back from 2011. This has been sent to collections but i would like to go ahead and take care of this issue. Can you tell me who i need to contact?ThanksJessie S.
View ArticleRe: Incoming Texts Not on Bill
Hello @Southernamni, I can understand your concern. Expecting there to be a number under your usage and it not showing can be alarming. I would be happy to help. Currently, there is not a way to...
View ArticleRe: my records of phone calls has been erased by att
Hey @abrasive, Good morning. I’m sorry if you weren’t able to get this done before, I will be happy to help! We have two choices to get this completed. You can locate and print these records from...
View ArticleRe: Forgot password and lost phone
Hello @Giacantu83, I’m sorry to hear you lost your phone. On top of the lost phone, not being able to manage your account is troubling! I would be happy to help you with this today. We have a helpful...
View ArticleWhere is the call detail button for the new app?
I need to print out my call detail for records and its not on the app anymore?
View ArticleRe: Where is the call detail button for the new app?
I chatted with a customer service agent online today. They said they are updating their system and that everything should be working within 24 hrs.😕
View ArticleRe: connect to u-verse
Hello I hope you've gotten your connection issue resolved at this point. If in the future you have questions or concerns about U-verse service, you can post them on that forum by going here This will...
View ArticleRe: I have an outstanding account. I would like to resolve this issue but...
Hello @Jessie28! Thank you for reaching out to us here on the Community Forums. I completely understand wanting to pay a balance owed on an account. I would be more than happy to help provide...
View ArticleBilling Account Number
I just recently switched to AT&T and I'm trying to set up my online access. I enter my phone number and it prompts me to a page asking for my billing account number. I can't find this number on any...
View ArticleRe: Where is the call detail button for the new app?
I can't find where to check my current call and SMS usage details, where it shows me up to date SMS and calls incoming and outgoing with numbers and minutes. Is this option no longer available through...
View ArticleNew update to app and website
I am unable to view details about texts and phone calls on the app or online since the website change a couple days ago.
View ArticleView detailed history of numbers called and minutes per call on the new ATT...
I would like to view a detailed call history to understand how my air minutes were used but on the new ATT Wireless Website, I can't seem to find this option (it was obvious on the old website). All...
View ArticleRe: View detailed history of numbers called and minutes per call on the new...
When you get to that graphic, scroll down and select "additional usage details (full site)"
View ArticleATT Debt collection even after paying it in full
Hi, I transferred my account from under my name to one of my friends and I was assisted by an att representative to pay off the exact amount that I owe for my handset and data plan. I paid off the...
View ArticleRe: ATT Debt collection even after paying it in full
Contact ATT by message here It's most likely you paid the second to last bill and the ETF, but still had a final bill. It's also possible ATT messed up.
View ArticleRe: Where is the call detail button for the new app?
I still can't find it. Why don't the developers just make the graphics click able or put a button under the graphic for easier access to the details.... this is ridiculous I might change to a new cell...
View ArticleRe: View detailed history of numbers called and minutes per call on the new...
I'm not seeing anything that says additional usage full site... why don't the developers just make the button for call and text details prominent like the old app... If it's not fixed by next week I'm...
View Article