Hello @javaunmillerfll,
Thanks for reaching out to us here on the Community Forums. I am sorry to hear you have been experiencing issues with the app and website. It would be a pleasure to assist you.
We do always attempt to update our websites and app to help provide a smoother and more streamlined process for our users. I would like to apologize this is not the case for you. I definitely want to ensure everything is working on our end and see if we might be able to track down the root of this issue.
In order to do so, I’ll be sending a private message to your Forum’s Inbox. Please be on the lookout for this, as it will be arriving shortly. It will be visible in the top right hand corner of your screen.
I’m looking forward to working with you on this! I wish you a fantastic rest of your night!
Austin, AT&T Community Specialist