Re: Cancelation of Gophones
All you need to do is stop refilling your account. The account will cancel on its own. This is a customer to customer forum, not customer support. ATT will not cancel your phones and no one from ATT...
View ArticleRe: Website not working
Hello @javaunmillerfll, Thanks for reaching out to us here on the Community Forums. I am sorry to hear you have been experiencing issues with the app and website. It would be a pleasure to assist you....
View ArticleRe: Website not working
Could you please PM me, as well? I also have had zero luck with the new site, across several devices and browsers, all with cleared caches, etc.I have zero data displayed, beyond the "Landing Page",...
View ArticleRe: Website not working
@ATTMobilityCare PM me also. I'm having the exact same problems pgrey is having. I have tried chat and also reported this on the website with no answers!Bill
View ArticleRe: Website not working
Greetings @billsite34, I am sorry to hear you have been experiencing issues with your account as well. I would love the opportunity to assist. In order to help get this sorted out, can you please send...
View ArticleRe: Error code LGN0817 since new wireless acct added. 03/30
Thank you AT&T!!!! I'm so glad that you guys fixed this issue in a timely manner. Great customer service!
View ArticleRe: Error code LGN0817 since new wireless acct added. 03/30
Hello again @Brefiggy! You are so very welcome! I am happy to hear I was able to get this fully resolved for you! Please feel free to come back with any other questions or concerns. Thank you for...
View ArticleRe: Log off
Hello @Uhmmpf! The myAT&T app makes it easy to access your account while on the go! I will be more than happy to help! Thank you for bringing this to our attention and leaving feedback for out...
View ArticleTrying to replace my stolen iPhone on a family plan and your not the owner of...
I have paid bill over two years have 141 left on the stolen iPhone now can't get a replacement because the family has the log in information
View ArticleRe: Trying to replace my stolen iPhone on a family plan and your not the...
It is a security feature to prevent unauthorized purchases and changes to the account. Your family can make you an authorized person on the account to make the purchase or the primary on the account...
View ArticleRe: Trying to replace my stolen iPhone on a family plan and your not the...
You are at the mercy of the account owner if you want to use installments. However, you can buy your own phone any time and swap the SIM card. Best Buy and ATT sell iPhones on the Gophone rack.
View ArticleRe: Website not working
I am also having this problem. I chatted with Support Monday night and they said the issue would be fixed yesterday and it is Wednesday with the same issue. The Overview page on the website only has...
View ArticleRe: Website not working
Greetings @marcia3x! We always want to ensure our customers are able to gain access at any time into their online account. I would love to follow up with you in order to assist you with this problem....
View ArticleAccount service pin
HI, I'm going to change my plan to H2O and in order to keep my number they asked me for the account number and pin from the service provider (At&t). I'm not sure how to get this information from...
View ArticleText and call log
For the past week I have been trying to retrieve my call and text log from the my att app ... before all the changes on the app I was able to now I can't unless on a desk top it reads error code ud1514
View ArticleRe: Text and call log
The website has a full view of this, export-able in spreadsheet formats too (XLS or CSV).If you go into Details from your Overview, and then to the line in question, you can view either the call or...
View ArticleRe: Text and call log
I'm referring to the current cycle u used to be able to see texts from the same day etc
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