Greetings @billsite34,
I am sorry to hear you have been experiencing issues with your account as well. I would love the opportunity to assist.
In order to help get this sorted out, can you please send me a private message. In it, please include your full name, account & phone number. Once I have this, it will help me to begin investigating what may be going on.
Thanks for reaching out to us, and I hope you have a great Monday!
Austin, AT&T Community Specialist