Error Message RBR003 when setting up online access account
I am a new AT&T customer and have attempted multiple times to setup an online account. I go through the steps of verifying my account but when I go to create the account I keep getting the...
View ArticleMy phone was stolen
my phone was stolen and I have that persons number from April 26, 2 days after billing cycle ended. How can I find those call records without waiting the month? The police need that number to further...
View ArticleRe: My phone was stolen
If you call into customer care they can probably pull up the call logs. Or if you have the app, go to Usage > Data, text/call logs and you can probably find the number
View ArticleRe: Error Message RBR003 when setting up online access account
Hello @itzmegan, Welcome to the Community Forums! I’m sorry to hear you’re receiving an error when trying to setup online access, this is definitely odd! I will be more than happy to assist you with...
View ArticleWebsite not working
This is getting annoying! Since the new update that was put up, both the website and the app doesn't work for me on the overview page. I've even tried clearing my cache on my computer and reinstalling...
View ArticleHow to lodge a complaint -
I want to lodge a complaint against your attitude towards a billing dispute and talk to your superior managers. .We were surprised to see a charge of 27+72.33= 99.33 in the bill for cycle 2/8/2017 to...
View ArticleWorst Customer Service Experience Ever
ATT has to be the world’s worst when it comes to customer service. About 3 months ago I had some issues linking my wireless account to the Internet / home phone account and made the mistake to call...
View ArticleRe: Worst Customer Service Experience Ever
You can pay the bill over the phone, especially since you can't login, you should request they credit the late fee. Meanwhile send a message through the forum by clicking on blue letters and ask for...
View ArticleRetention
Does At&t not have an after hours customer care chat. You know, for all the money we pay, more than I ever had just for all its features to be used against me. You think they have customer care at...
View ArticleRe: Retention
ATT Direct contact. https://www.att.com/contactus/index/wireless.html?tab=1At 3 am the forum is even quiet. If you have a question, you can ask here as well
View ArticleRe: Worst Customer Service Experience Ever
Shame on AT&T that should be a simple fix I don't understand why they can't do that and the last thing they should do is charge you any late fees in fact they should give you a discount on your...
View ArticleRe: Worst Customer Service Experience Ever
In the meantime you can pay your bill by phone
View ArticleRe: Cannot login to myAT&T (wireless-only customer) , problem with new AT&T...
I had the same problem when I tried to login to my DirecTV account apparently AT&T and DirecTV have linked in some way because everytime I try to login to DirecTV it kicks me over to AT&T I got...
View ArticleLog off
Problem & Suggestions: the log off choice is to low on the list every time I touch the log off choice on my I phone it bring up the tool bar on my phone , which the result is I'm still log in. The...
View ArticleAtt limited
My att app say it is at its limit for temporary passwords how do I bypass it?
View ArticleCancelation of Gophones
I am moving and am aged and wish to cancel my two Gophones for now. My Gophones are ** and **. Please confirm the cancellation on my email: ** Thank you for your past excellent service....
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