Customer Service escalated mine on Monday evening and I got a call back earlier today. I was told the same thing about it being a problem resulting from a system update. They are working on it but no time frame as far as a resolution. I was given the phone number of 1-866-790-1150. She asked that I call each time I received the email as it would help them to better track the problem. I told them that I had seen on the AT&T forum that a number a people were dealing with the same issue since May 11. I know it is a hassle to call constantly but maybe if enough people keep calling they will get it fixed sooner.
↧