Hi @rich3355
I am so sorry you are locked out of your account. I am more than happy to assist with this.
We definitely want you to be able to log into your account without any trouble. You can go here to attempt to reset your password in a different browser, it is also possible the issue is related to the browser you are using, you can also clear the cache and cookies for the same browser and try logging in or resetting the password again.
I am going to reach out to you via private message to make sure we are able to come to the best resolution for this. Please keep an eye out for it, it will show in the upper right corner of the screen.
Have a great day!
Geovanni, AT&T Community Specialist