Hello @jdcd2121,
Welcome to the Community Forums. The Switcher offer is a great way to switch providers, I’m sorry to hear you have gone through such troubles. I would be happy to help.
You can always check the status of your Switcher offer on Extra Measures website. If you do not have a tracking number you can search with your name, mobile number, email and zip code. If you have any questions after you find your claim on the tracker, please use the Contact Us link on the website.
I hope you are able to locate your claim, please let us know if you have any further questions. Please have a wonderful weekend!
Jessica, AT&T Community Specialist
