Hello @Twd1773,
We always want our customers to be able to access their accounts in an easy and seamless experience, I am sorry to hear this did not happen in your case. No need to worry, you have come to the right place! I would love to help!
Thank you for checking the software update on your device, deleting the app and reinstalling. Those steps are definitely the first path to take in this case! After doing some research, I have reached out to our Digital Assistance Center and they have confirmed this is a known issue. We definitely apologize for any inconvenience this may have caused. I assure you we are working on finding a resolution. At this time, we recommend using a web browser to access your account information.
Your patience is greatly appreciated! Please feel free to reach back out if you have any additional questions or concerns.
Vanessa, AT&T Community Specialist
