Hello @Spice4482,
I am sorry to hear you’re experiencing trouble with making a payment on your new phone. I would be happy to help!
We have a few different options available for you to make a payment. You can log in online to your myAT&T account, pay by phone, in person, or by mail. If you’re still experiencing an issue with this, I can definitely look further into your account.
I will be sending a private message directly to your Forum’s Inbox, which can be found in the envelope located in the upper right hand corner of the screen. Please be on the lookout!
Thank you so much for your time, and I hope to speak with you soon!
Jess, AT&T Community Specialist