Hello! @kechild Thanks for posting your concerns. Sorry to hear you’re having issues with the website. I would recommend you link your accounts to your userID. Please follow these steps to be able to use just one login.
If you already have an AT&T Access ID, it's easy to link your account to it. For detailed steps:
- Select myAT&T at the top of the page. Log in, if requested.
- At the top of the page under Profile, select Link My AT&T Account. If you don't see this menu option, you'll need to log into your other AT&T account and then request to link to your wireless account.
- From the Account Type list, select the account you want to connect to your AT&T Access ID.
- Enter the required account information.
- Select Next and follow the instructions.
If you need help linking your accounts, call us at 800.331.0500 or 611 from your AT&T wireless phone.
Hope this helps!
Charise