Hi there
I’m sorry to hear that your account security was compromised!
The fraud department is not able to discuss account specifics with anyone other than the account holder for security purposes, which is very important in a time where things like this can happen. I hope it is clear that these precautions are in place to make your account more secure. Authorized users are authorized for store interactions only, where photo ID can be produced to confirm the identity of the person. As we are unable to do this via our phone or live chat options, we may only speak with the account holder for certain information.
I’m glad to hear that a passcode has now been added to your account, as this adds an additional level of security to your account and can be added at any time. We take fraud very seriously and would do everything in our power to ensure that this does not happen again and to prevent it from occurring in the first place.
I apologize for what has occurred, and trust that this has now fully been resolved. I would definitely recommend that your husband contacts our Fraud Department at his earliest convenience to ensure all is well.
Thanks,
Charise