Hi there
I’m sorry to hear that you are unable to make refill payments online. I’m afraid that to clear this restriction, we will need to speak with you via our GoPhone department at 800 901 9878 as this will be an account specific issue. In the meantime, as stated you can certainly refill your account through the purchase of refill cards. See here for more ways to refill your GoPhone account!
Thanks,
Charise