Re: Paying bill
Good morning @Kristina347, Thank you for reaching out to us here on the Community Forums. I completely understand the importance of being able to set up a payment with your online account. I would be...
View Article11113000 message
i got a text from the legitimate at&t number saying my email had been changed. i checked my app and for sure, it had been without my doing. i changed it back via text prompts. then i got a text...
View ArticlePasscode Change
I've forgotten my passcode and want to reset it. I looked at the information related to changing passcode, but can't find this under profile/wireless.
View ArticleRe: Passcode Change
When you click the profile tag, the middle column, Passwords, the bottom link, secruity passcode.Mid way down the page, edit passcode.
View ArticleRe: All SYSTEM collapsed in AT&T during release of the new UNLIMITED plans
Hey @vipaffairs, Good evening, I can see how having system issues right after we released our unlimited plans can be concerning. We do apologize for the inconvenience; the web page should be up and...
View ArticleIswapped accounts from regular to small business,now cant login to either??????
Ok, my galaxy s5 broke, i had to get new phone. Got s7 and set up small business account. Now i cant login to either using my access id. How can i get around this. It says. . Can only link ,personal...
View ArticlePaid screen
Like to know if there is anyway for AT&T to remove the bottom half of the paid screen. When printing your receipt, there is a total waste of ink being used to have to print the bottom colored...
View ArticleMyAT&T keeps prompting to update my profile's email address whenever I log in.
As said above, every time I log into MyAT&T, it asks me to update my email address and won't let me bypass that screen until I do. I have not changed my user ID or email address. How can I get this...
View ArticleIncorrect region - History reported in CST instead of EST
Hello,I just looked at the call/data history and found out that it reports in Central Standard Time (CST). How can I change reporting to my time - Eastern Standard Time (EST) ?
View ArticleRe: 11113000 message
Hello @ci5683, I’m very familiar with what’s happening with this text message. I can assure you it is legitimate and indeed coming from AT&T. What I’d like to do, is research your account and see...
View ArticleUnlock my at&t account
I tried to login to my online account so I could transfer a phone line to another responsible party,and my account is locked.how do I go about getting it unlocked?
View ArticleRe: Iswapped accounts from regular to small business,now cant login to...
Hello @billyt! Using myATT either online or via app is one of the easiest ways to manage your account no matter where you are! I will be more than happy to help fix this issue! Have you registered the...
View ArticleRe: Paid screen
Hey @musicmanchm, Saving the environment is definitely important to us! I will be happy to send this up the correct channels. For the meantime you can crop the screen for what you want to print, and...
View ArticleRe: MyAT&T keeps prompting to update my profile's email address whenever I...
Hi @Davidj101, Thank you for reaching out to the Community Forums. I can completely understand how upsetting it can be when you have to update your email address every time you log into your MyAT&T...
View ArticleGO-PHONE account 1 year old. have not refilled for 11 months. need to...
GoPhone purchased 1 year ago. have used only 1st month. how can I ReActivate...ReFill..acc.???Phone # no longer valid... do I purchase new SimCard?...GRACIAS...
View ArticleRe: GO-PHONE account 1 year old. have not refilled for 11 months. need to...
The accountn is closed if the balance is $0 for 60 days. You need a new number and SIM card.
View ArticleRe: Incorrect region - History reported in CST instead of EST
Hello @ ornbassar! This is a very interesting question and I understand how the time on the logs might be a concern. I will be more than happy to provide you some information! While you are able to...
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