Re: AT&T Access ID temporarily locked
I called AT&T yesterday. They said my incident was still pending, but like Lyp846 said, they asked me to forward one of the emails with my incident # and contact info. I haven't received an email...
View ArticleRe: AT&T Access ID temporarily locked
I have been able to successfully reset my password and log in with no additional locked password emails. I'm pretty sure the issue has been resolved. However, you can contact At&t for clarification...
View ArticleRe: Online account hack - fraud via AT&T Next- Fraud department wouldn't...
If you have both a password and a unique passcode, it is not possible to hack your account. The passcode is only known to you and anyone you give it to.I change the passcode regularly and...
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Re: AT&T Access ID temporarily locked
The rep I spoke to yesterday said to hold off resetting my password again until I hear back from them. She said since my ticket was still pending, there isn't a confirmed solution, but once I hear back...
View ArticleWhy is there an mms from 17037?
There is a mms on my account history from 17037 i called at&t and was told it is an upload/download of picture to some app. Can anyone tell me how i can find out which app it was uploaded to?
View ArticleRe: Data usage
Hello @Momof2kids, Welcome to the Community Forums! I completely understand the importance of being able to control the data on your account, I would be happy to help! I’m sorry to hear you are having...
View ArticleRe: Cannot connect to my accounts
Hello @zschwert Welcome to the Community Forums! I appreciate you taking the time to get this resolved and understand your concerns! I would be more than happy to help. Combining two or more services...
View ArticleRe: Online account hack - fraud via AT&T Next- Fraud department wouldn't...
Thanks for letting me know. The fraud department is claiming that the order came through the phone itself. The are saying through virus or malware. The phone in question is the line of my mother who...
View ArticleRe: Online account hack - fraud via AT&T Next- Fraud department wouldn't...
You have a good start by alerting fraud. If you aren't getting all emails, your email is probably hacked. By hacking your email, the thief has access to change your password and other information....
View ArticleRe: Detailed usage
Hello there @barrelgunner! I appreciate your prompt response to my last message. Once more I do want to take the time to apologize for any inconvenience this may have caused you. With website upgrades,...
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Unable to unlink closed at&t account from my Access ID
Hi there About 4 months ago, we ported numbers from our at&t account to Cricket, and yesterday one of those numbers was ported back to at&t. I am using the same Access ID e-mail/password to...
View ArticleRe: Unable to unlink closed at&t account from my Access ID
The community members are customers, not employees. You will have to call at 8 AM ad ask for advanced tech support.
View ArticleRe: SCAM VIA MAIL
The reason it looks fake is because it looks fake. It violates ATT's own fraudulent email guidelines. One, it doesn't include any portion of the account #, and most importantly, it's not coming from a...
View ArticleRe: Samsung S5 has been happening since I bought the phone wh...
Why can I not retrieve my account information on myAT&T app. The "wheel" just keeps turning.
View ArticleTrouble retrieving account information
I am having trouble retrieving my account information. The "wheel" just keeps turning.
View ArticleNeed to access my account: I dont have the sim card anymore
Hi,I had taken a temporary sim card during my business visit and I need to access the bill for the same. Since I do not have the number any longer, I am unable to get the pin to log into the account....
View ArticleRe: Review all
Hello there @Cindclark072! Thank you for reaching out to us on the Community Forums! I can definitely understand your concern with messages sent from us, and I’d be glad to help look into this. You can...
View ArticleRe: Why is there an mms from 17037?
Hello @Amberamber0909! Thank you for reaching out to us on the Community Forums! I can definitely understand your concern with MMS messages to or from an unknown number, and I’d be glad to help look...
View ArticleUsed the wrong credit card for payment
How do I correct a payment that I used the wrong credit card #. I just did the transaction today and don't know how to reverse the payment and use another card.
View ArticleRe: Used the wrong credit card for payment
Call Billing at 8003310500 to process a payment reversal.
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