I called AT&T yesterday. They said my incident was still pending, but like Lyp846 said, they asked me to forward one of the emails with my incident # and contact info. I haven't received an email since last Thursday (5/18), but I just want to know for certain that the problem has been resolved, so I can reset my password once and for all. The rep said they will contact me when the issue is resolved, so still waiting for that call, but at least the emails have stopped!
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