Re: Contacting a customer service rep
Hi @idavis200 I’m sorry to hear you’ve been unable to reach a representative; I’d be glad to help you out! Could you please send me a private message including:Your nameBilling Account NumberBrief...
View ArticleMobile Hot spot
I don't know if I have a password. The email address you provided when I gave you my mobile hot spot phone number is not recognizable. I am trying to pay my bill. Need help.
View ArticleRe: Request new password from Brazil
Hi there! @rodenbuschneto Thanks for posting your concerns. I’m sorry to hear you’re having this issue. So we can look into this, please Please private message me by clicking here and provide your...
View ArticleRe: Help
Hi there! @Jr1985 Thanks for posting your concerns. I’m sorry to hear you’re unable to view the full bill. So I can further assist you, please private message me by clicking here and provide your...
View ArticleRe: google says
Hi @ezduzit69 I’m sorry to hear you are having issues with your Location Services. What make and model phone are you currently using?Are you seeing the incorrect location while using Google Maps or a...
View ArticleRe: Mobile Hot spot
Hello Thank you for reaching out our forums regarding your mobile hotspot. Are you trying to pay your online?Are you trying to use the mobile hotspot to get online to make a payment? Please provide us...
View Articlewhere do i put in a good word for a customer service rep??
[edited for privacy – please do not post personal information] rep. did a great job as a customer service rep. please send this comment to the correct dept. I tired to find a way to report what a great...
View ArticleIs anyone else having problems with the my att app?
I've never had any problems using the myatt app until a few days ago. Now it redirects me to a white page where everything is listed down the side of the page. (Like presmart phone style internet page)...
View ArticleRe: I cn't get into my account!
Hello @drs1990 I’m sorry to hear you’re unable to get into your account. Have you attempted to reset your password?Are you getting a particular error message? Please let us know in order to further...
View ArticleRe: where do i put in a good word for a customer service rep??
Hello Thank you for reaching out to our community regarding your experience with an AT&T rep. To ensure I get the deserved kudos sent to the representatives manager, please private message me by...
View ArticleCant login
I just activated my go phone sim card and I tried to log in but it said it would send the new password through a text message to the new number, but I don't have service yet I can't receive the...
View ArticleNumbers
Is there a way I can get all the info on what numbers are being called and texts message that are being sent out? I know I was able to before pull up old text messages that was sent out on the paper...
View Articlei cant log into my account
I'm having trouble with my account. I can't log in with the password that's been saved. I can't change the password because I have locked my account while trying to reset the password. Also I got a...
View ArticleSsn
Hi, i would to register an att account online but it requires my ssn. I dont have a ssn. So how am i suppose to register? Thank you.
View ArticleRe: Ssn
Usually, if you don't have a ssn, AT&T uses a default of 0000 or 1111 or something like that. If you can't figure it out, you will need to call AT&T and find out what they use.
View ArticleRe: Ssn
If you are a resident alien, you have a number to use in its place. Otherwise you will have to use prepaid service.
View ArticleWireless Usage info missing
Is anybody else experiencing the missing usage data on both the iPhone app and the website? After changing my plan ( upgrade to 5GB and being charged another 2 X 1Gb ), I can't see any data about my...
View ArticleRe: Wireless Usage info missing
Try dialing *DATA# (star,3282,#) from your ATT wireless phone and you will get a text with detailed data usage. Better than going to the website or using an app.
View Articlehow can i change my plan
M y plan is $40 now, but I want to change to $45. I Know how to change it online,but I don't know how to use my student discount for $5 . Could you help to change my plan
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