Hi Charles,
What issues are you experiencing? Have you tried updating your Java and Flash plug-ins or a different browser yet?
Thanks,
Dmitriy
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Re: Account Overview (OLAM)
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GoPhone Account Management - MyAT&T software
The GoPhone account managment (on the web) has switch to new MyAT&T Application software. Where did all the account management features go that were available under the old software?
When looking at History now I have to pick from Voice, Data, Refills etc. What happened to the "ALL" option, now I can only look at things individually.
Secondly, when I do pick a category, say Messaging, it shows a date and time and the type of SMS:
SMS Originating
07/30/14 at 12:40:22 PM CDT
$0.00
I can't even see the number here that it went to! If I want to see the detail I have to click to expand it. What happened to the detail report that was available under the old software? You can only have one line expanded at a time on the new report.
So now if I have 500 texts I am trying to see got sent when/where I have to individually click 500 times to view the info I want to see. Under the old software I just said run the detail report and all the information was right there for me.
Please bring back the old functionality.
Thanks.
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Re: texts not listed online over two weeks
Jan 10, 2012
WOW! this is the first answer that totally makes sense! is there a way to convert them to green, or stop them from going or coming as imessages?
To turn off SMS:
Go into settings
text messages
turn off send as SMS
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Re: Account Overview (OLAM)
The issue I had experienced happened when selecting the ‘Plan 2’ field button under ‘My Plans’. The web page information was then overlaying subject matter toward the bottom of the web page and was still showing ‘Plan 1’ information in the body section of the web page. This issue rendered any ‘usage’ or ‘data’ information from ‘Plan 2’ unreadable and inaccessible. The issue has been resolved now and works normally as of date: 08/03/2014. And ‘Java’, ‘Flash’ and ‘IE9’ are up to date. Thanks for your reply.
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Re: Account Overview (OLAM)
You're welcome, thank you for the update.
Dmitriy
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Re: GoPhone Account Management - MyAT&T software
Ditto that! Also, I can't print the results. Even trying to print the screen shot doesn't work. I need to print ALL detail daily so I can get reimbursed for business expense using my personal GoPhone.
Please bring back all the functionality that the previous version had.
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Online, phone interface problems
Just so you know, your online and phone interface for gophone is messed up almost to the point of being useless. I logged in online to add a message package to my daughter's gophone account. It told me there were no packages that I could purchase, so it was a complete dead end. I called the phone interface, and got to the option to add a messaging package, but then it told me I didn't have enough $ in the account to add the package I wanted (no option to purchase it separately with a credit card -- boo!), and gave me the option to add $. So I did that. Went down that logic tree, and added $25 to the account. Then selected the option to add messages, and it told me there were no packages I could purchase. Again, a complete dead end. So I hung up, called again, went through the original menu to get to add messages, and was able to add the message package I desired. But this whole process took more than 15 minutes.
Fix your interface! It worked fine before. Now you've jazzed it up, and it is practically useless.
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Re: LGN0817 logging in error
Hello, raul.p!
Thanks for posting. I'm sorry to hear that you're having difficulty logging in. We would be happy to look into this for you, so please click here to send us a private message.
In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns.
-Mariana
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Re: Online, phone interface problems
Hello, ailinsh1!
Thanks for posting. We appreciate your feedback, and we apologize for the difficulty you had adding this messaging package. We would be happy to forward your comments; if there's anything you'd like to add, please feel free to let me know via private message!
In the meantime, we hope to continue to see you around the forums!
-Mariana
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customer service
I want to express thanks to Sheilla, a att online chat specialist. She spent at least an hour trying to help me with wireless upgrade. She explained clearly all fees and monthly charges. Walked me through the Next program so that I understood what I would be paying. She answered all my crazy questions and was quite funny as well. I really appreciate she took the time to help me (not very tech savvy). Definitely the best customer service I've ever experienced.
[edited for privacy]
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We have 3 phones doing the same thing. A mega, note 3 & a...
We have 3 phones doing the same thing. A mega, note 3 & an S4.
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Our 3 phones use mobile data when on wifi, even with mobi...
Our 3 phones use mobile data when on wifi, even with mobile data turned off. Wifi is set to stay on & back ground data is turned off. No one can tell us why, ATT said even with mobile data turned off it can still use mobile data. I didn't buy it.
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Re: Account Overview (OLAM)
The issue I had experienced happening when selecting the ‘Plan2’ field button under ‘My Plans’ is back again as of date: 08/10/2014. The subject matter is still overlaying subject matter in the web page toward the bottom of the web page and renders any data unreadable and inaccessible. ‘Java’, ‘Flash’ and ‘IE9’ are up to date as of date: 08/10/2014.
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GoPhone account management web site
Recently AT&T changed the account management web site for the GoPhone. The new format is a lot easier to read and looks great. However, when I close my browser, the site does not log me out and my password is saved in the password field. Next time I open my browser, I can log in without re-entering my password. Note: I do not have my broswer set to remember passwords on ANY site!
Prior to the redesign, I had to re-enter my password every time I returned to the AT&T site.This is a security concern and it seems like a vulnerability. Anyone else notice this new behavior?
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Re: GoPhone Account Management - MyAT&T software
They have also changed the way your login information is saved. Before, you had to re-enter your password every time. Now, if you navigate away from the page or close your browser, your login information stays on the page. When you return to the page, days later, your login ID and password are still there, just click the button and you're logged in. (I do not have browser set to remember passwords, so that is not the problem.) This seems like a security flaw.
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Re: Account Overview (OLAM)
I would still try a different browser, if it works (you can try Chrome or FireFox), then there might be a compatibility issue with IE9. You can try a newer version of IE10 or 11 too.
Thanks,
Dmitriy
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Re: customer service
Hi
Thank you so much for sharing! Enjoy your new phone and please feel free to stop by the forums if you have any questions.
Thanks,
Dmitriy
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Re: GoPhone account management web site
Hi
I can't test this unfortunately because I don't have a Go Phone, but I recommend trying clearing your cache and cookies, and then see if your password is still saved.
What web browser do you use? For example in Firefox you can go to Options - Security - Saved Passwords and remove them from there. I'm sure other browsers have a similar option.
Then try logging in, make sure no prompts pop up asking you to save the password, and if it does, tell it not to save it of course.
Let us know if you're still having issues after that.
Thank you,
Dmitriy
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Re: GoPhone account management web site
I use Firefox.
I cleared the cache and cookies. There were no saved passwords in Security - Options - Saved Passwords. I logged out of GoPhone account management (https://www.paygonline.com), then closed and reopened Firefox and returned to the GoPhone account management site. My 10-digit wireless number and password (displayed as four stars, as usual) were still there. I just hit the blue login button and logged in.
This is very odd because it seems to me that clearing the cache and cookies should remove that information from the form. It does not in this case.
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Re: GoPhone Account Management - MyAT&T software
The new layout is nicer but without bringing back the old functionality then this is a downgrade. Why is there no response from ATT? Are you going to fix this?
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