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How to get my billing issue corrected

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I have called in several times to AT&T to explain that I wanted my long distance service removed from the account ending in 0057. For some odd reason I keep getting transferred to someone over seas who clearly doesnt understand english and does the total opposite. I was told that I would receive a 20.00 credit which didnt truly happen because the credit was used to cover a portion of the bill I no longer wanted LONG DISTANCE. What can I do to get this fixed?


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