I wish I had read these posts before combining my accounts. Countless hours on the phone and no one understands the problem. I finally told them to cancel my account so I could go to another carrier so they sent me to the retention Dept and they said they would waive the $186. However when I checked my online account they one waived $166 so I still have $22 past due. I messaged customer care but if they don't fix it I will leave and I have been an ATT customer (and all their incarnations) since 1993.
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