This is in large part a user to user forum, so we are unable to take a look into this for you.
If you are still needing assistance you can use the AT&T site's chat feature when the billing department opens in the AM.
You can also try private messaging the customer care team on this forum: ATTMobilityCare
Leave your name, account number, phone number & best time to reach you, and a description of your issue but it may take some time for them to reply.