Hi, here is my situaiton: My cell phone number 443-xxx-xxxx was in a family plan where I was also an authorized user. Recently I wanted to leave that family plan and start my own individual plan, so I initiated a transfer of billing responsiblity (TOBR) in our family plan's account home page, to transfer my number "to myself". All thing went well, I received the email request, clicked accepting the transfering, gave the system my social and driver lincense number and it told me the transfer was successful.
So I logged out my online id (I use my phone number 443-xxx-xxxx as login id), then logged back in. However what I saw was not the account page for my new individual plan, instead what I saw was still the page for my old family plan. So I manually de-linked my family plan from my online account, wishing I could just link the individual plan account by myself. However I was not able to. Everything I tried to link my online id to my phone number, it says the combination of phone number and zip cannot be found, no matter how many possible zip codes I tried. I also tried to add my phone number as a contact number for my (now almost blank) online id. I was then being asked to input a validation 4-digit code I receivd on my cell phone as a text message. I did, and it said "we cannot find a match for the information entered, veryfi your entry and try again (DMCTN03)"
Then I tried to dial *data# on my phone, and a message was received and it did appear that my phone is now on a new data plan I desginated during the TOBR. So on the phone side, it appears the TOBR is indeed successful. However I am not able to retrieve the account information of my phone number anymore online, it almost felt like my phone number was not accessible, or not even recognized by online system at all. I chat with several customer representatives and they told me it could take some time for the TOBR to be "completely complete". So I waited 12 hours or so and still I cannot link my phone number to my online id to view the billing information.
Is there anything I can do other than keeping waiting? Thanks 