Re: Need off my ex husbands plan
Hello A ToBR (transfer of billing responsibity) Authorization is to be completed via the Online ToBR Process. You can find the process by using att.com/transferservice. You will be asked to log in...
View ArticleRe: Need off my ex husbands plan
Mariahshea wrote:My ex husband and I are on a plan together. It's under his name and I am a authorized user of the account. We do not have any contact and are on complete different sides of the state....
View ArticleRe: Cannot login to my account via website or myAT&T app
So ...... almost 2 weeks later, I still can't login to my AT&T account (or even reset my password), and have just received the next monthly bill which I can't pay because I can't login! There has...
View ArticleRe: Viewing Usage Down All Day
Hi Thank you for reaching out to our Community Forums! We apologize for the inconvenience of not being able to view your usage, and we know how important keeping track of your plan is! We are not...
View ArticleOnline Account Access
When I try to register my online account, it tells me due to security concerns that I have to call for help, it won't send me a passcode to finish my rgistration. When I do, they tell me that I have to...
View ArticleRe: AT&T home page keeps prompting to update my profile's email address
I've done each of those steps repeatedly. My email address hasn't changed, and it is filled in on every single entry it can be. What's more, as I said, I've tried changing it on this form to something...
View Articlepassword informaton?
I've forgotten my password to this account, Is it possible to have my password sent to my e-mail register to my bill instaed of having to change or reset it? I try to keep the same passwords for my...
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Re: password informaton?
You have to call to have your ATT password reset. You have a user name, password and a passcode/PIN number. All are required to login to your account.
View ArticleRe: AT&T home page keeps prompting to update my profile's email address
None of the links are working. Your link to instruction gets an error 404 page not found.Try them. I tried to link military cancelation and the page is not there.
View ArticleAccount Login failed
I have been unable to access my account for several days, from the app and website too. I have changed the password but it keep unaccesible. I get the message that I have a network problem but with...
View Articlecan i see current texting on myatt app?
I know I can see past bill text history. But can I see currently being texted numbers?
View ArticleRe: can i see current texting on myatt app?
Yes, they are listed under the current billed useage and can be seen on the myATT app.
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Re: can i see current texting on myatt app?
Hello! YEs you can under unbilled usage summary
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cannot link account to number transfered out of family plan
Hi, here is my situaiton: My cell phone number 443-xxx-xxxx was in a family plan where I was also an authorized user. Recently I wanted to leave that family plan and start my own individual plan, so I...
View ArticleRe: Online Account Access
Hello Thank you for reaching out to our Community Forums! We can help you get access to your myAT&T account so you can start managing your account and paying your bill online. The account does...
View ArticleRe: cannot link account to number transfered out of family plan
After about 30 hours the problem automatically resolved and now I can link my account just fine. Guess I had to be much more patient...
View ArticleHow can someone fraudulently order a phone but i get no alerts about it?
I got a voice mail yesterday from ATT that there was possible fraudulent activity on my account. I called back the next day to find out orders for new phones were placed by someone against multiple...
View ArticleRe: How can someone fraudulently order a phone but i get no alerts about it?
You got a phone call, what more do you want? And you will, if you haven't already get an email For ANY change, big or small on your account. You should check your account user ID, password and...
View ArticleRe: How can someone fraudulently order a phone but i get no alerts about it?
Thanks for the reply but as I noted in my post I did not get any email or text for the orders someone was placing. Had it not triggered the fraud alert and the automated voice message (2 days after the...
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