Hello
Thank you for reaching out to our Community Forums!
We can help you get access to your myAT&T account so you can start managing your account and paying your bill online. The account does have an auto-lock feature that may be restricting your access. This is put in place to protect your account and maintain all your information secure in case someone tries to enter into your account. Unfortunately there are times where it works a little too well and can keep you from getting in to your own account.
We’d be more than happy to look into reason why you’re account seems to be locked down. Please send us a private message by clicking here, include your full name, and a good contact number so we can resolve this issue for you and you can start taking advantage of all the features your myAT&T account offers.
We look forward to working with you!
- Spencer O AT&T Social Media Manager