Hello @Victim24754,
Having to constantly deal with a freezing site while trying to keep your bill paid can definitely cause some headaches so I understand wanting to get this cleared up.
I can help clear this up for you, but I will need some detailed information. Please send me a Private Message to @ATTMobilityCare with your name, account number, a good contact number to reach you, and the best time to call.
I look forward to speaking with you!
@Isaalvarado325 I’m glad we were able to get you taken care of! Please feel free to reach out if you need any further assistance.
Larry, AT&T Community Specialist.