Hi there @chathamma,
Thanks for reaching out for some help with this. We definitely want you to be able to access your account when you need to, so I’ll be able to share some information about this with you. I’m going to send you a private message to get some details about this along with sharing some information with you.
Please be on the lookout for my message. I look forward to working with you!
Larry, AT& T Community Specialist