Hello there @Gothfairywings!
I am pleased to see you have taken the time to setup your account! Using your online resources for all your account needs is certainly beneficial. I would love to assist you further with this lock problem you are experiencing.
In order to check the account further, I will need to send you a private message. Please expect to see this in your Forums Inbox. This way I can gather additional information to better assist you.
I hope to speak soon. Have an awesome rest of your week.
Shenoah, AT&T Community Specialist