Hello @Flipflopbop,
Not being able to login to your account for a long time can certainly be problem! I will be more than happy to help figure out what’s going on there!
I will be sending you a private message to gather some additional information. You will be able to view my message by clicking on the envelope icon in the top right of your screen.
I hope to hear from you soon! Have an awesome rest of your day!
Brett, AT&T Community Specialist