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Re: Account Summary

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Hi there

 

I’d be happy to help with your usage details! It sounds like we’re dealing with a  GoPhone account. To view usage information from myAT&T:

  1. Log in to your GoPhone account. Don't have a login? The user ID is your 10-digit wireless number, and the initial password is set to the last 4 digits of your wireless number. Enter that as the password and we'll prompt you to change your password to something more memorable for you. We'll confirm your password to your phone by text.
  2. You'll see your current rate plan balance.
  3. Select Usage Summary to check your data balance.
  4. Select the Account History tile for more detailed usage information. Then select the History Type drop down menu and select the information you wish to view, including:
  • Voice calls
  • Data and messaging
  • Refills
  • Packages
  • Credit/debit card and other payments
  • Choose the start and end dates - select up to 30 days at a time. Information for the selected time period will be shown. For more details just click the down arrow to the right of the item.
  • I hope this helps!

    Charise


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