Re: Needing Text message records
All you can do is call and request a bill reprint. Unfortunately, I do not know if the call and text records can be included. The one time I got a bill reprint, they weren't but it is possible I needed...
View ArticleRe: Can't log in to my account
Hey there @jun1119! The online account management is such an awesome way of staying on top of everything associated with your services. I definitely understand being concerned when you cannot access...
View ArticleRe: How do I find out my pin number?
Hey there @Elephants8989! I can definitely understand how not being able to access your account and pay your bill could be troublesome. I would be more than happy to provide options for you that will...
View ArticleRe: Phone records
You can get up to the last 16 months of your bill online. For bills past 16 months, you can request a copy of it with customer service. The first invoice is free while succeeding invoice is charged $5...
View ArticleRe: Account access while traveling outside USA
Hello @Marykward, Thank you for reaching out to us on the Community Forums! Not being able to access your myAT&T account can be quite concerning. I will be more than happy to assist you with this!...
View ArticleBilling purpose
If I were to get a tablet online no money down and don't make payments and kept the tablet does it just mess up my credit or will at&t try to repossess my property
View ArticleRe: Is there an online option to change my autopay date?
Need to know when my payment is due.
View ArticleI need assistance from an agent IN the United States
I need assistance from an agent IN the United States[Title edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee...
View ArticleRe: I need assistance from an agent IN the United States
Call 611 and ask for advanced tech support or retention.
View ArticleRe: SCAM VIA MAIL
Hello everyone, Thank you for you feedback, we have passed it on to appropriate people. I can also confirm that the number in question is the legitimate number. We felt it was important to update the...
View ArticleAcct fraudulently accessed
My acct was fraudulently accessed I've been on hold with the fraud dept for almost an hour. Transferred here from customer service. You would think it would be a priority for the fraud dept to get on...
View Articleaccount history
I'm needing the past 6 months worth of call/text log history on my phone account for court! How can I do this without having to go through the ridiculous account history set up, on my account. Its on a...
View ArticleCan't log in to the website for over 10 days. Can't pay the bill. :-(
It's been more than 10 days. I have not been contacted, although I was told I would be by June 9. I can't view my bill or pay it. I'm traveling abroad. Can someone please assist me? I'm stuck in a loop...
View ArticleRe: Can't log in to the website for over 10 days. Can't pay the bill. :-(
If you are out of the US, it's unlikely anyone can call you. You can message support here answers will come in the envelope at the top right. It may be Monday before anyone gets back to you. I would...
View ArticleRe: Phone Records
### ### #### i need 12/01/15 -12/06/15 [Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email...
View ArticleRe: Billing purpose
Hello @Spartanburg21, Thank you for reaching out to us on the Community Forums! I would be more than happy to assist you with your question. I would not recommend purchasing a product and not making...
View ArticleRe: Billing purpose
From what I've seen, you would be better off defaulting on a mortgage or filing bankruptcy than not paying your cell phone bill. It seems to be a indicator of a persons willingness to pay what they...
View Article"Manage Usage" doesn't show all our devices
We have six devices. When I attempt to "Manage my data usage" on the webpage, only four devices appear. The one device that i really, really want to manage is one of the two I can't see. Is there a...
View Article