I'm tired of seeing this page. It throws me this hand off error every time I attempt to upgrade my line via web.
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"An Error Has Occurred" page every time I attempt to upgrade my line.
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Re: Account Overview (OLAM)
Still cannot get ‘Account Overview’ to function correctly. The issue I was experiencing with text overlaying at the bottom of the web page in ‘Account Overview’ is back again as of 09/15/2014 and is still non functional as of date: 09/17/2014. Disregard this issue as ‘Solved’!
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Re: Account Overview (OLAM)
Hi Charles Junior,
I use FireFox and when I don't see any issues with the site. I also tried IE8 and IE11 and everything looks fine. Is there anyway you can post a screenshot of what you're seeing?
Thanks,
Dmitriy
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Uncheck Solved!
Recently have been experiencing an issue with ‘OLAM’ not rendering the ‘Account Overview’ web page correctly. The issue I had experienced happening is when selecting the ‘Plan2’ field button under ‘My Plans’ is back again as of date: 09/15/2014. The subject matter is still overlaying subject matter in the web page toward the bottom of the web page and renders any data unreadable and inaccessible. ‘Java’, ‘Flash’ and ‘IE9’ are up to date as of date: 09/17/2014. How could I uncheck the older post that I checked as ‘Solved’ when the issue somehow was corrected?
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myAT&T app troubleshooting
Are you running into problems installing or running the myAT&T app on your smartphone?
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Re: myAT&T app troubleshooting
Click here to learn more on how to troubleshoot this app!
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Re: "An Error Has Occurred" page every time I attempt to upgrade my line.
I am having this same problem. Have been for months! This is so annoying. Did you ever get any resolution to this issue? I really don't want to have to make a special trip to at&t store for this. Thanks!
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Re: Account Overview (OLAM)
Hello! ATTDmitrityCM. Thanks for your reply. The browser I am using is ‘IE9’. Version: 9.0.8112.16421 Update Versions: 9.0.31 (KB2977629) Cipher Strength: 256-bit. ‘Account Overview’ is now accessible after hiding the tool bar at the top of the browser. No more issues with text overlaying at the bottom of the web page as of date: 09/19/2014.
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Error E0019 and E0080 when checking order status online
I am continuing to get the following error messages when I attempt to check my order status when I login to myATT account online and through the mobile app. This only happens when I try to view my order status with my phone number, not my work order number. My work order number still says shipping isn't due until November.
- E0019: We were unable to find your order. If you have recently made a purchase, please verify your order confirmation number or search using your wireless number. You may also check your order status by dialing 877.782.8870.
- E0080: No order was found. If you recently placed an order, please try again later. Note: Information for orders placed within the past 24 hours may not be available.
This glitch in the system has me concerned as I do not really know when my order will actually ship or if the system is broken on my account or why it won't check the order status with my phone number / zip code. This has been doing this since September 12th when I placed my preorder for the new iPhone6+
Is this something ATT is going to fix or what? When I call att, I get a message saying that there is a phone waiting to be activated. But nothing yet so far, so it is all confusing.
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Re: "An Error Has Occurred" page every time I attempt to upgrade my line.
Unfortunately the same thing happened to me when I tried to preorder my phone over the web.. happened all day, I had to literally go to my nearest ATT store to get through it but now I am receiving the following error messages when I try to check my order status online:
- E0080: No order was found. If you recently placed an order, please try again later. Note: Information for orders placed within the past 24 hours may not be available.
- E0019: We were unable to find your order. If you have recently made a purchase, please verify your order confirmation number or search using your wireless number. You may also check your order status by dialing 877.782.8870.
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Leaving ATT
After trying to upgrade to an iphone6 I've decided to just switch carriers. ATT is just way too hard to deal with. Somehow my account was moved into a business account but an individual account as well. When trying to upgrade on line I get moved to the Premier web site but when I try to log in (and just how many different log ins does T require anyway?) I am told i can't log in because it is an individual account. At the retail store they were helpful but completely dumbfounded and suggested I work through it on-line. Back on line I tried to work it through with the chat rep but after an hour and a half I simply could not spend anymore time on it.
I am certain that moving my account to Verizon will be a much quicker,easier, and cleaner process.
I am certain that moving my account to Verizon will be a much quicker,easier, and cleaner process.
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Just an FYI here, if you are a business account the VZW r...
Just an FYI here, if you are a business account the VZW retail stores are not allowed to help you, the same goes for government accounts. The business reps & government reps will try to send you to the corporate store when it's something they don't get commission on, but the store reps hands are tied.
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Wrong device is associated with phone number in the Support Center.
Two images. One displaying the HTC Inspire with the redacted phone number. The other is the HTC First. The problem is that the HTC First should have the phone number associated with it, not the Inspire. I have not been able to permanently make the switch. The Inspire is no longer owned so it shouldn't be displayed with the number in my account. Is there a way to switch the device/number association?
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I cant access my AT&T account online; error code (LGN0801)
I have tried for several days to access my online AT&T wireless account to monitor my family's data usage. I have done this many times before, usually once or twice per month. I keep getting this message "A temporary system error prevents us from retrieving your account information right now. Please try again later. (LGN0801). I see where this issue has been posted previously on the forums, but no definitive fix was ever posted. I tried calling customer service but they wanted me to install some app on my cell phone even though I was trying to access my account via PC. I am very frustrated with this. I tried deleting cookies, updating my browser, but so far nothing has helped.
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Can't create an Access ID for any account.
My wireless management is under one account and my landline management is under another account. I want to create an Access ID to mange them both, but it won't let me. How do I create an Access ID and link my existing accounts to it?
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myprepaidrefill login failed
I've been having problems getting into my account on myprepaidrefill. My account on paygonline.com works fine but when I click on 'refill using credit card' and get redirected to myprepaidrefill, there's always a log in error. . i wish myprepaidrefill would work.
I have send a private message with my phone line.
Please only contact by email because phone line is for my son.
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I can't access my online account to pay my bill
i created an account but it won't let me see my bill. I get a message that my account is awaiting verification by the primary owner, however I AM the primary owner. This is so frustrating.
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Re: TOBR Business to Personal account
Hello, sachinzeus!
Thanks for posting. I'm sorry to hear you're having difficulty accessing and managing your account online. We would be happy to look into this for you, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
-Mariana
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Re: "Self-Registration is not allowed for this wireless number..."
Hello, pmprindle!
Thanks for posting. I'm sorry to hear you're having difficulty creating a premier account. We would be happy to look into this for you, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
-Mariana
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Re: Wrong device is associated with phone number in the Support Center.
Hello, kevind833!
Thanks for posting. We would be happy to get the devices switched around for you, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
-Mariana
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