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Re: I cant access my AT&T account online; error code (LGN0801)

September 26, 2014, 6:27 am
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Hello, CarolCo!

 

Thanks for posting. I'm sorry to hear you're having difficulty accessing the online account management system. The app that the care rep was recommending was the myAT&T app; it allows you to manage your account from your smartphone and would likely be a good option as a temporary fix. For more information about the app, click on the link below.

 

myAT&T App

 

What browser are you using? Have you tried a different browser? We would be happy to look into this for you, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.

 

You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

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Re: Can't create an Access ID for any account.

September 26, 2014, 6:48 am
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Hello, Junkman1968!

 

Thanks for posting. I'm sorry to hear you're having difficulty creating an Access ID and linking your different accounts. For detailed instructions on how to do so, click on the link below.

 

AT&T Access ID

 

Let me know if this helps!

 

-Mariana

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Re: myprepaidrefill login failed

September 26, 2014, 6:51 am
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Hello, jlrvazquez!

 

Thanks for posting. I just wanted to let you know that we have received your private message and look forward to working with you to resolve this issue.

 

-Mariana

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Re: Can't create an Access ID for any account.

September 26, 2014, 10:52 am
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What errors are you getting?

I had no issues creating my ID and linking my wireless and U-Verse together under one ID, once I read the error message I was getting at first. I was trying to use my cell phone number to control both accounts, and not clearly reading the error message that told me that the new ID could not start with a number. Once I read that, and chose an ID that started with a letter, it alll works just fine for me.
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Re: I can't access my online account to pay my bill

September 27, 2014, 8:05 am
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Hello and thanks for your post!  Sorry the online account access process has been frustrating.  I hope this information will help you!

 

Click Register and create an online account just to be sure all steps were followed and that you received your online registration code, created an access id etc. You will see at the bottom of that article there are links guiding you to additional articles that may assist (i.e., retrieve or change your access id). 

 

If this information is not helpful,  please don't hesitate to send a private message (blue envelope top right of your screen) to a great team of managers available to help you by clicking here.

 

In that message please include your name, contact number(s), account number and email address.  Please let them know the best time to contact you.  Share your issue in your message so they can research for you prior to contacting you.  You will hear back from a manager within 48 hours of receipt of your message.

 

Touch back and let us know if this information is helpful! 

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Re: Error E0019 and E0080 when checking order status online

September 29, 2014, 2:20 pm
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Hello, Sublogic!

 

Are you still getting an error message when you look up your order status? If so, we would be happy to investigate further, so please click here to send us a private message with your contact information, the best time to reach you, and your order number if you have it.

 

You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

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Account info

September 30, 2014, 9:47 am
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I am on my daughter' family plan for my wireless phone. I want access to the account to check on my share of data usage and other info about my part of the account. According to the website, the only access I can get is to take control of the account. Is there another way to do that?
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Your daughter, as the account holder, can give you access.

September 30, 2014, 11:21 am
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Your daughter, as the account holder, can give you access.
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Re: myprepaidrefill login failed

October 3, 2014, 12:21 am
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Create Online Account

October 7, 2014, 5:45 am
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[Subject edited for better exposure]

 

i created an account but it won't let me see my bill.  I get a message that my account is awaiting verification by the primary owner, however I AM the primary owner.  This is so frustrating.

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Re: I can't access my online account to pay my bill

September 27, 2014, 8:05 am
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Hello and thanks for your post!  Sorry the online account access process has been frustrating.  I hope this information will help you!

 

Click Register and create an online account just to be sure all steps were followed and that you received your online registration code, created an access id etc. You will see at the bottom of that article there are links guiding you to additional articles that may assist (i.e., retrieve or change your access id). 

 

If this information is not helpful,  please don't hesitate to send a private message (blue envelope top right of your screen) to a great team of managers available to help you by clicking here.

 

In that message please include your name, contact number(s), account number and email address.  Please let them know the best time to contact you.  Share your issue in your message so they can research for you prior to contacting you.  You will hear back from a manager within 48 hours of receipt of your message.

 

Touch back and let us know if this information is helpful! 

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Samsung S5 has been happening since I bought the phone wh...

October 7, 2014, 8:31 pm
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Samsung S5 has been happening since I bought the phone when it first came out. Could someone from att support please contact me or give me further instruction to troubleshoot
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how long a prepaid account could be hold without enough value

October 8, 2014, 9:09 am
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I didn't refill my prepaid account in time. When I login AT&T gophone account with my number, it shows that there is no matching information. I'm wondering whether it has been retracted by AT&T company. Thanks

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Re: Secondary Access Accounts Able to Make Changes

October 10, 2014, 9:58 am
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Still no answer or resolution to this?!

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Re: Account info

October 10, 2014, 12:03 pm
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For information on account access, please visit About Account Access Roles for complete details. Your daughter may add you as a secondary account holder or a Retail Authorized user.

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how long a prepaid account could be hold without enough value

October 8, 2014, 9:09 am
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SIM card data only plan

October 14, 2014, 10:48 am
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I have my own device and no AT&T cell phone whatsoever. I got a $50 prepaid data plan and have a modem for wireless data. When you go to www.paygoonline.com to register the phone you can log in and do all the admin stuff you need, check balance, etc. it needs to send me a temporary password via text to that SIM card ... so it is not in a cell phone so I can never get passed this step and calling support did me no good. They told me to stick the SIM into an AT&T or other unlocked phone to receive the text. Well, I do not have one of those phones. So what do I do? I cannot pay the bill, refill it, check the balance, or anything! Please ... anyone out there that can help!?!?!? Thank you! I am beyond frustrated.

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ATT Account-how create

October 17, 2014, 11:11 am
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How i can create ATT account, i must to buy a new ATT SIM?
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Re: ATT Account-how create

October 17, 2014, 11:21 pm
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  Are you looking to setup new service or do you already have service with AT&T and you're trying to access your account online?

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Re: ATT Account-how create

October 18, 2014, 6:12 am
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I never had ATT Account and ATT number, I had always Verizon, want to create ATT Account for use ATT instead Verizon. I want to use services of ATT. How me to register ATT Wireless account?
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