[Subject edited for better exposure]
i created an account but it won't let me see my bill. I get a message that my account is awaiting verification by the primary owner, however I AM the primary owner. This is so frustrating.
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Create Online Account
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GoPhone current payment page broken...
The GoPhone current payment page to manage your auto refill account is broken and has been for 3 months...
This link:
Does not let you log in...
Then:
Click Here (GoPhone Pay As You Go Customer)
To reset passcode takes you to a 404 broken page 
https://www.paygonline.com/websc/ForgotPassword.do
This used to work in June 2014. It hasn't worked since....
It's impossible to manage your GoPhone payment auto refill account online...
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How do I escalate a Support Call?
Moved for better exposure
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Something's broken on the order status page
Directly entered att.com/wirelessorderstatus instead of navigating normally
Filled in userid and password and checked the remember me box (which never works, at least not in Chrome) and clicked submit. Got a message in red text that the system was temporarilly down.
Filled in wireless number, zip code and filled out the captcha field and got my order status.
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Re: Error E0019 and E0080 when checking order status online
I just posted the same thing.
For what it's worth, I was able to get it to work using my wireless number instead of logging in to my account.
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Re: ATT Account-how create
Hi
The best thing to do is to stop by any corporate AT&T store and they'll be happy to help you with that!
Thanks,
Dmitriy
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Re: SIM card data only plan
Hello
I'm sorry you're having some issues with an online account, our team will be happy to help! Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
Tip - If you have a corporate AT&T store near by, you can always pay your bill there as a temporary solution.
Thank you,
Dmitriy
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Re: GoPhone current payment page broken...
Hi
Go Phone account management is now a part of myAT&T, you should be able to log in and manage it by going here:
Thanks,
Dmitriy
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Re: SIM card data only plan
Unless I have an AT&T phone or device that can receive text messages, I was told I am up the creek without a paddle.
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Re: retrieving old text messages
Where can I find this information on the AT&T website?
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iPhone 6 order issues
I order my 6+slvr 128 on sept 13 had shipment dates of nob 9-27 received my tracking number today be delivered Tom oct 24 so there's hope lol
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No Way to Reach Company w/Live Chat down
I have been trying to figure out how to reach AT&T since 8am this morning with no success. There Live Chat has been down with no explanation and I can't call them as my phone service is shut off. You can't even call AT&T's 800 number when they do that. That is STUPID!! How do you expect your customers to reach you if you turn off their phone and shut down your Live Chat. I am starting to regret switching over to AT&T>
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Billing
the phone logs on my bill is for sept when the bill says it is for October and I can't access the October call log anywhere
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"My Device" keeps changing on AT&T site
hi,
Did a cross upgrade weeks ago and new phone showed up on AT&T site.
However, since last week it's been changing to a generic flip phone even when I change it. it has happened twice already.....
thanks for any help
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Have not been able to get into myATT app since signing up over 7 months ago.
I have tried the following:
*Rebooting phone
*Trying on multiple mediums (3 types of tablets and 3 different types of phones)
*Installing and uninstalling multiple times
*Changing both my username and password more than once (under my own volition first then bc att.support told me to.)
* Various combinations of said changes
*trying after an extended period of time (multiple times a day and also after skipping for like a month just to see if any kind of update or something.
*contacted support multiple times all say something like "we'll research and get back to you" and never do.
Nobody seems to be able to figure this out...
*Rebooting phone
*Trying on multiple mediums (3 types of tablets and 3 different types of phones)
*Installing and uninstalling multiple times
*Changing both my username and password more than once (under my own volition first then bc att.support told me to.)
* Various combinations of said changes
*trying after an extended period of time (multiple times a day and also after skipping for like a month just to see if any kind of update or something.
*contacted support multiple times all say something like "we'll research and get back to you" and never do.
Nobody seems to be able to figure this out...
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Re: retrieving old text messages
I'm sorry
Thanks,
Dmitriy
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Re: No Way to Reach Company w/Live Chat down
Hello
If you still need help with your issue, we'll be happy to help you with that! Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
Thank you,
Dmitriy
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Re: Billing
Hi
I can see how that can be a little confusing. Your service is billed for in advance, so when you're billed for Oct-Nov billing cycle (for example), you're paying for an upcoming billing cycle. However, the usage records are shown for your last billing cycle because any overages or pay per use charges will have to be on the same bill with the next billing cycle charge.
Your unbilled (current) call logs and usage information in available at myatt.com.
I hope this helps.
Thanks,
Dmitriy
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Re: "My Device" keeps changing on AT&T site
Hi
It sounds to me like your line might have an incorrect IMEI number attached to it. Please give us a call at 1-800-331-0500 or 611 from your cell to check your device information and update if needed.
Thanks,
Dmitriy
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Re: "My Device" keeps changing on AT&T site
Thank you. I did call and they said it might be a glitch and they ahve the right phone attached to that line. although they didn't mention IMEI
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