Re: Can I reschedule a payment arrangement?
Hey I’d be happy to help with your payment arrangement! If your payment is scheduled for a date that falls after your bill due date, you'll only be able to change your payment method online. To change...
View ArticleCheck usage on my phones
I have been trying all day to see the talk/data usage on the phones in my wireless plan all day. It says "temporarily available." How long is temporary??
View ArticleRe: My at&t app
Hello! @cihandemir07 Thank you for posting your questions. If deleting the app and re-adding it as Rans728 suggested, please uninstall it once more, power the phone off and back on and re-add it once...
View Articlebilling information unavailable
Four months ago I made changes to my AT&T wireless account. I upgraded a line and changed the plan. Now I cannot see my billing information on the MyATT app. It always shows "billing information...
View ArticleRe: billing information unavailable
I would say it is a glitch but four months, wow. About the only help I can suggest is a complete uninstall and reinstall of the application itself. Since you can get the correct information from both...
View ArticleRe: Check usage on my phones
Hello Are you trying to check online or using myAT&T app? Have you made any changes to your plan recently? Thanks,Dmitriy
View Articleatt app
I added a new line to my account and it shows in my app but it won't always show the usage for the new line. Either the data used or texts sent. I've deleted the app more than once but it still doesn't...
View ArticleRe: att app
If it was a newly added line, sometimes you need to wait until after the billing cycle for things to display correctly.
View ArticleUsage showing incorrect data usage
The last day of my cycle was February 2. My account has not registered that a new cycle has started. I have a 30GB plan. There is no way I used all 30GB plus overage in 2 days. My device says I've only...
View ArticleRe: Usage showing incorrect data usage
If you're referring to the data usage text alerts, I suspect that you have encountered an issue I found several months back.When you have text alerts enabled, the way they are sent is by s specific...
View ArticleRe: Check usage on my phones
I have tried online and on myATT app. It started working again and then quit again.I changed my plan over 30 days ago.This is really irritating.
View ArticleLog out
Hello! Just experienced something different with ‘Account Overview’ page. The ‘Log out’ button has disappeared. What other options are there to completely ‘Log out’ of ‘Account Overview’? Thanks.
View ArticleRe: Log out
Hello! @Charles Junior Thanks for posting your concern about the account overview page. We had an issue with this yesterday. If you’re still not seeing the logout option, please clear the cache and...
View ArticleNeed help with set up please
Screen says: AT&T account not available This set top box does not match account settingsHow do I fix this?Also..I expected my new box to come with a remote. How do I get a new one? Thank you! Katie
View ArticleHelp with re linking wireless account
I set up my wireless acciuht earlier and accidentally un linked it from the main account. Is there a way to restore this? When I log in now it says no devices linked.
View ArticleAccount Summary
When I sign into my account summary, I do not get any information on my usage at all. It says I have to click on the "package" link, which also doesnt give me the usage information. What can I do please?
View ArticleRe: Help with re linking wireless account
Hello! @johnnyd98 Thanks for posting your account questions. Please follow these steps to re-link your accounts. Select myAT&T at the top of the page. Log in, if requested.At the top of the page...
View ArticleRe: Need help with set up please
Hi there I’d be happy to help with your new Uverse set top box! In order to correct the account error message and arrange to have a remote control provided, please contact our Uverse department and...
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