Re: Telephone pass code
I rarely call Customer Service or Assurian support, so when I needed help today, I was really irritated that I was told I had to give them a pass code or they wouldn't talk to me. MAYBE this new pass...
View ArticleRe: Wireless usage download from ATT.com
Hi .Urth! We would be happy to discuss your data usage and resolve and discrepancies you have found. Please send us a private message and include your full name and AT&T mobile number, and we will...
View ArticleRe: Telephone pass code
No where even close the the amount of trouble involved if your account is "hacked". Last week a customer was notified while on vacation that Apple sold a new iPhone and billed it in full on his ATT...
View ArticleRe: Telephone pass code
Apparently, you didn't understand my post. Your reply didn't tell me anything I didn't already know (except for the alleged cell phone fraudulent purchase). For transactions regarding account changes...
View ArticleRe: Text #s not on detailed phone list
Hello I'm sorry to hear your text usage details are currently not showing up via myAT&T. If you're still experiencing this issue please let us know and we can further assist you. Thank you,Michelle
View ArticleHow can I open a complaint about my customer service experience?
How can I open a complaint about my bad customer service experience? Thanks
View ArticleRe: How can I open a complaint about my customer service experience?
Yes, please let us know as it seems like this is a consistant problem with AT&T. It is awful how there is NO customer service with the company any more.
View ArticleRe: How can I open a complaint about my customer service experience?
I think this is useless to tell them something. I contacted CS, was provided (was confirmed by Att later) with totally wrong info. Asked to escalate my call. I was very polite. My call back number was...
View ArticleSSN
Hello.I have used att mibile phone for about an year.When I started to use the phone, I didn't have SSN.Because I was an international student and I am.Now I got SSM, I want to enter SSM to my account...
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Re: SSN
Hello Sepitoo and congrats on obtaining your SSN. You will not find a place on the site to enter that information. It's too sensitive and certainly for your protection. Call customer service by dialing...
View ArticleUsage details
Why can I not see my incoming or outgoing calls or text from my phone logs when I go into usage history but can see from my pad and my other phone
View ArticleWhere do you file a complaint?
Today I wasted 4 hours of my time trying to expand my service with AT&T & Sign-up for DirectTV for my home, RV & when I'm on the road which is about 3 weeks every month. Please don't get me...
View ArticleRe: Usage details
Hi there! @chamb029 thanks for posting your concerns. I’m sorry to hear you’re having issues getting usage details from the site. So I can further assist you, please private message me by clicking here...
View ArticlePhone Statements
Going on my account I can see my cell phone statements (all the numbers I call and text) how do I cancel this? I do not want a record of this that's visible to me
View ArticleRe: Phone Statements
You cannot cancel this. The log of all activity is supposed to be available to all users via their myAT&T account. In fact there my be legal ramifications for not making your logs available to you.
View ArticleRe: Where do you file a complaint?
Hi there I'm very sorry to hear you were unable to take advantage of the iPad promotion. We can definitely get your complaint to the proper channels. Please send a private message by clicking here...
View ArticleSOOOOOOOOOOOOOOOO FED UP!!!
Fed up having to answer same questions read the computer screen by C.S.R. repeatedly to get to the end AGAIN and still not get an answer. SIMPLE QUESTION AT&T: Why can't I sign up to use...
View ArticleRe: SOOOOOOOOOOOOOOOO FED UP!!!
https://www.att.com/esupport/article.html#!/wireless/KM1008917Use the step by step article. If you have more than one service with ATT, you already have an ID.
View ArticleRe: SOOOOOOOOOOOOOOOO FED UP!!!
Each account can have multiple logins because each user needs access if they're using things like AT&T Locker and AT&T Messages and such. If you have your username all that needs to be done is...
View ArticleRe: Where do you file a complaint?
I got a email that said they are sorry to hear of problems and told me to click here for help, which took me here! Oh well good service with my phone, salesperson however again where can you get...
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